Why care about the system
At the moment of handover, everything is perfectly adjusted. Then comes the time.
Every building and its structural components naturally change over time. Temperature fluctuations, building settlement, or normal wear and tear can affect the adjustment of windows, doors, and portals. Regular professional care helps to preserve their proper function and long lifespan.
Who performs the service
Service directly from the manufacturer
of your implementation
At OBSIDIAN, we stand behind the entire solution - from design, through production and our own robotic glazing, to the installation of aluminum windows, doors, portals, and facades from Schüco systems.
Therefore, a service technician does not work with someone else's product, but with a system that the company itself designed. They know the exact technical parameters, tolerances, and settings of each piece - thus making the service faster, more precise, and with full responsibility for the result.
Principle of operation
No universal
service packages
We always design the scope of service individually, based on the type, age, and size of your specific installation.
Regular professional care
What the program includes
The core of the OBSIDIAN Care program consists of regular maintenance inspections that respond to the natural changes in your windows, doors, and portals over time. We will propose the specific scope and interval for your installation during the initial inspection.
In addition to regular inspections, we are also available for one-off interventions - typically after the completion of subsequent construction work or when worn seals are detected. This includes, for example, professional cleaning after facade workers, painters, or floor layers, checking connection joints and expansion joints, replacing aged seals, or addressing an acute issue outside the planned schedule. We will discuss the scope and timing of such an intervention individually with your service technician.
Security fittings
Security that must work even after years
Schüco aluminum systems from OBSIDIAN use certified safety hardware of class RC2, and RC3 for selected projects. However, to ensure that windows and doors retain their functionality and security in the long term, they require regular professional inspection and proper adjustment.
As part of OBSIDIAN Care, we will check the condition of the safety hardware, the functionality of individual elements, and the overall system settings. In this way, we help prevent wear, malfunctions, and more costly repairs while extending the lifespan of the entire installation.
How the ordering process works
From inquiry to entry in the service history
FAQ
Frequently Asked Questions
Is regular servicing necessary?
What if I haven't used the service yet?
Do you also travel outside the Zlín Region?
Who performs the service?
Is the program also available for windows from another supplier?